Hello,

I would suggest using the SolidCP installer to reset the password for ServerAdmin.

If you are still unable to login please check the SolidCP database in table [dbo].[Users] ensure that [OneTimePasswordState], [FailedLogins] & [LoginStatusId] are NULL.

Thanks,

Trevor

Hi Trevor

Thanks for getting back to me about this so quickly. So can I use the installer on an installation that's already up and running, and it will retain all the accounts and domains that I already have in the system?

If that is the case, I've looked at the Users table already - do I need to set those fields null before I start the installer?

Many thanks,
Simon

Hello,

I would try change the fields in the users table first and see if that helps.

Kind Regards,

Trevor Robinson

Hi Trevor

Thank you for your help so far. I tried your suggestions regarding setting those field values to Null, but that on it's own didn't have much success.

However I have made some progress with logging as I have been able to update the system settings so the forgotten password emails are now coming through, so now I am able to use the onetime password to login, except when I do log in, I get a system error as shown below.

It appears to imply that the CryptoKey is invalid, however here are the two lines from the web.config for the backup and updated Enterprise Server systems:

<add key="SolidCP.CryptoKey" value="3ebzcz53hcgf4njky48j" />
<add key="WebsitePanel.CryptoKey" value="3ebzcz53hcgf4njky48j" />

I'm trying to post the full error text but it's not saving it and the page just hangs....