Upgraded my WHMCS to the latest, so also updated to the latest WHMCS module.
However resource updates aren’t working, they fail with error:
“UsageUpdate Fault: (Code: 0, Message: GetPackageBandwidth Fault: (Code: 0, Message: SOAP Fault: (Code: 0, Message: System.Web.Services.Protocols.SoapException: Server was unable to read request. —> System.InvalidOperationException: There is an error in the XML document. —> System.FormatException: Input string was not in a correct format. at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal) at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReader1.Read131_GetPackageBandwidth() at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) — End of inner exception stack trace — at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Web.Services.Protocols.SoapServerProtocol.ReadParameters() — End of inner exception stack trace — at System.Web.Services.Protocols.SoapServerProtocol.ReadParameters() at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()), Service ID: 4)”
I don’t use the Bandwidth counter in SolidCP as it still isn’t working (the looping error with SmarterMail) – so I assume that’s why this is failing. How can I tell the module not to count bandwidth?
I had a think and now I’ve found the issue.
If a customer has two packages under their account in SolidCP, the WHMCS resource counter will fail.
This is due to the “getUserPackages” function returning a multiple array, which is then passed to getPackageBandwidthUsage that of course errors out as there is no $package[’PackageID’]
I think this situation is rare (my client has two packages, which I put under a single user account – but show up in WHMCS as seperate packages) – but I think there should be some kind of error handling there 🙂
can you specify the issue a bit more?
In WHMCS there is one customer with one hosting service, which is related to one SolidCP user with one hosting space, correct?
I assume, there is a second hosting space under the same user in SolidCP, isn’t it? Where it is coming from? Was it created manually, because as far as I know the WHMCS module can’t create a second hosting space for one user in SolidCP currently.
Yes that is correct – I had a user with 2 (user) accounts – so to make things easier for him, I merged them all into one, so it’s now One user account with Two hosting spaces under him.
This causes the WHMCS Resource Scheduled Task to fail.
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