Trevor Robinson
@trobinson
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Joined: Jan 7, 2016
Last seen: Feb 21, 2026
Topics: 4 / Replies: 1522
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Answer: Error System menu after upgrade from MSPcontrol to SolidCP

Hello,   Can you please check the following:   Check the eventlog on the enterprise server for a detailed error Try open So...

9 years ago
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Answer: Error when click “All Customers” (upgrade from MSPcontrol to SolidC)

Hello,   This is due to some updates required in the upgrade script. I have requested in your ticket for some details.   Do note...

9 years ago
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Answer: Have no database and user count sql server 2016

Hello,   It sounds like a db issue. Can you check in [dbo].[Quotas] for MsSQL2016.Users?   Thanks,  ...

9 years ago
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Answer: SmarterMail Password Changes Bug

Hello,   Am i correct in thinking that if you set the password and dont check the box it wont change the password?   It seems li...

9 years ago
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Answer: Failed add RDS Server : Object reference not set to an instance of an object.

Hello,   Can i firstly check which version of SolidCP you are using? v1.1.1 to v1.2.1 has alot of RDS fix's made inside it, So i would high...

9 years ago
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Answer: Failed add RDS Server : Object reference not set to an instance of an object.

Hello,   Do you have ay extra information like:   at SolidCP.Providers.RemoteDesktopServices.RemoteDesktopServices   ...

9 years ago
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Answer: Error after upgrade MSPcontrol to SolidCP (Hosting Plans menu)

Looking at the code this one may need running also:   DROP PROCEDURE [dbo].[GetUserSettings] GO CREATE PROCEDURE &#...

9 years ago
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Answer: Failed add RDS Server : Object reference not set to an instance of an object.

Hello,   From the error its trying to Add SessionHost Feature to the server. This normally means the SolidCP Server on the RDS controller d...

9 years ago
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Answer: Error after upgrade MSPcontrol to SolidCP (Hosting Plans menu)

Hey,   Can you try run this in MsSQL Management studio against the SolidCP database:   DROP PROCEDURE [dbo].[GetH...

9 years ago
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Answer: changing portal port to 80

Hello,   Can you show us the bindings for the SolidCP Portal?

9 years ago
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Answer: changing portal port to 80

Hello,   You can modify the portal bindings in IIS to port 80 and add the hostname as in the image below:     Kind R...

9 years ago
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Answer: Problem in answer file

Hello,   Are you using HyperV 2008 or 2012+?   If using 2008 you do need the XML. There is a post about it at   The un...

9 years ago
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Answer: Send mail instructions error

Hello,   It sounds like the Org password reset link has been enabled with a URL or an malformed URL.   Please check it in: &n...

9 years ago
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Answer: Error 503 after Install, some Application Pools not Starting

Hello,   Its hard for me to suggest anything else as we have covered all reasons the app pool would stop especially without any detailed er...

9 years ago
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Answer: Error 503 after Install, some Application Pools not Starting

Can you check the users are members of the local IIS_IUSRS group?

9 years ago
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