This is urgent. Since upgrading to 1.4.4 we are experiencing multiple issues. The accessing of mysql server is a MAJOR Issue. And I have just had a reseller tell me he cant add email accounts to a user of his. I can confirm this if I create a mail account as admin it works 100%, however if I login as the reseller or the user themselves and try and add an account it does not give any error, it just fails to add the email account, and in the auditlog this is logged, please we need to urgently address this as my users getting upset. I have manually run the db update script with no change.
The reseller and user account can create aliases, groups, domains, websites, etc it seems only linked to creation of mailboxes that this error occurs. Admin user works 100% creating mail acct.
the stored procedure that generates this error is "gethostingplans", it calls a function namely dbo.CheckActorParentPackageRights is this not where the issue is ?
IF dbo.CheckActorParentPackageRights(@ActorID, @PackageID) = 0
any feedback ion this issue ? My clients are crying they cant create accounts..
Hello,
Can you tell me which mailserver you are using? I have tried MailEnable and Exchange on a live 1.4.4 panel without issue.
Would you also be able to provide a full copy of the audit log and not just an screenshot? There is critical information contained which may help to find a solution for you (Please make sure to remove any sensitive data it contains).
Regards,
Trevor
Hi,
it is smartermail that we are using.
the only info in the audit file is these 2 entries, the first one is for all users on the server and the second is when we try create a user. There is no other info, this is the same across all 3 of our smartermail servers.
[9/12/2019 12:34:31 PM] ERROR: Failed to get stats for 'Ronel@xxxxx.co.za'
System.Exception: Failed to get stats for 'Ronel@xxxxx.co.za'
at SolidCP.Providers.Mail.SmarterMail10.GetServiceItemsDiskSpace(ServiceProviderItem[] items)
Here is the log entries i cleared the log created the user and as you can see it fails, however if I login as admin I can do everything, create mail accts etc. it is only with resellers and their users that they cant create accounts..
