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Cloud Portal login "The user name or password is incorrect"

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Posts: 3
Topic starter
(@aperturedevelopment)
New Member
Joined: 6 years ago

Hello,

I have tried to setup the Cloud Portal and it seems that everything is done and should work, sadly I can't login.
I have folowed every step of this manual:  https://solidcp.com/kb/configuration/cloud-storage-configuration/ and even reinstalled the whole thing, but I still always get "The user name or password is incorrect"
I have tried to login as "serveradmin" and as "customer"( a user with the hosting plan for unlimited storage space )

Here is the SolidCP.WebDav.log:  https://hastebin.com/ucizidubac.css

and yes I have copied the password hash correctly.

Thank you for any help in advance.

3 Replies
Posts: 1509
Admin
(@trobinson)
Noble Member
Joined: 9 years ago

Hello,

The Cloud Portal accepts the Active Directory login for a hosted org user.

There is no serveradmin or any other SolidCP user login.

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Posts: 3
Topic starter
(@aperturedevelopment)
New Member
Joined: 6 years ago

but I also tried to login as domain administrator, but both syntaxes

DOMAINAdministrator and just

Administrator

didnt work and got a Wrong Username or Password

Reply
Posts: 1509
Admin
(@trobinson)
Noble Member
Joined: 9 years ago

Hello,

This needs to be a AD user which belongs to an hosted org. There is no Administrator login or settings as a Administrator as this is purely a portal for users.

Kind Regards,

Trevor Robinson

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