I've tried several times over several months to get help, and keep submitting support tickets but I have no idea where they disappear to because they don't get answered and they don't appear in the 'My Tickets' page either.
I have tried to upgrade to SolidCP from WebsitePanel, I followed the guides to the letter, but there was an issue with the Enterprise Server which I couldn't get resolved - with no answer to any requests for help I had to try to revert back to WebsitePanel using my back up.
That hasn't worked either and with no documentation I can use to help find out why that has failed I have now tried a fresh install of SolidCP by downloading the msi file. That ran through the entire install in under 2 seconds and appears to have done nothing at all.
So I am completely stuffed. I have no CP, and no apparent way to get one up and running, and no help forthcoming from you guys.
I am facing a huge issue now and would really really really appreciate some contact and some help. As I say, I have submitted about 6 support tickets but haven't had a single answer to any of them, so I don't know if that works either.
Please can some one help me either;
- Get my upgrade working
- Get my backup working
- Get the msi installer package working
Many thanks,
Simon
Hello Simon,
Everything should work fine as far as we are aware.
I am not sure why tickets do not appear (This is the first time we have heard of this issue) but if you are looking for paid support on the upgrade please submit a ticket by using the contact page (Do note that we have recently changed system so old tickets may not appear).
You can find guides on how to upgrade at https://solidcp.com/kb/installation/migrate-websitepanel-solidcp-powershell/ & https://solidcp.com/kb/installation/migrate-websitepanel-solidcp/. Did you have an error with your Enterprise server?
If you ran the MSI you will have the SolidCP Installer on the start menu. From this you can then install the required components.
Kind Regards,
Trevor Robinson
Hi Trevor
I am grateful for your speedy response to this post.
I hadn't seen that, nor had I seen the walk-through video going over an installation (although a link to the video from the download page might have helped?)
Once I get the fresh install working, is there any way I can import the settings from the existing DB to save myself a heap of configuration and allow me to import the existing websites? Even if it's just using SQL Management Studio?
Hello,
Thankyou for the suggestion about adding a link on the download page. We will review this.
Once you have a fresh install working you should be fine to use your old WebsitePanel database aslong as you know the cryptokey. It would be advised to follow the steps found on https://solidcp.com/kb/installation/migrate-websitepanel-solidcp/ under Enterprise Server.
Thank you,
Trevor Robinson
Thank you Trevor.
The good news is it all installed and ran correctly and when I updated the DB connection strings and CrptoKeys in the two config files I get the same error I got when I first tried to upgrade but couldn't progress past this.
The error can be seen here:
https://e64.tinytake.com/sf/MjQ0NjkxNV83Mzk0MTQ4
I have double checked the following line in the new web.config file for the CryptoKey has been correctly updated with the old WebsitePanel key, whcih it has:
<add key="SolidCP.CryptoKey" value="xxxxxxxxxxx" />
So to has the same line in the enterprise/bin/SolidCP.SchedulerService.exe.config file, which it has.
I have checked the WebsitePanel DB has been updated by the update_db.sql file, which it has, and I confirmed this by running the following statement:
SELECT * FROM [dbo].[Versions] WHERE [DatabaseVersion] = N'1.4.0'
And this returned the following results:
DatabaseVersion: 1.4.0
BuildDate: 2018-01-31 00:00:00.000
I looked into the Event Log on the server, but no events have been logged since I started the update, a screenshot of the log is here:
https://e64.tinytake.com/sf/MjQ0NjkyN183Mzk0MjAx
The Database sits on a different server from the website installation, but that was fine for WebsitePanel.
Any ideas?
