We have a SolidCP setup running 1.0.3 and everything is working grand apart from changing SmarterMail passwords. When I go to change a user’s password and then save it, the new password doesn’t seem to get pushed out to SmarterMail so I have to login to SmarterMail and then change the users password from there.
We are running SM 15.1
I agree, the “Check to Enable Password Change” checkbox has been very confusing, and is still confusing in SolidCP 1.2.1. It has tripped me up several times, and also customers have complained the password change feature seems broken.
I assumed it would control the “Disable password changes” setting in SmarterMail.
Otherwise, I suggest removing the checkbox because I don’t think it serves any real purpose. Or, SolidCP could display a warning message whenever an attempted password change is thwarted by the checkbox setting. Thanks!
We upgrade to version 1.4.2 and I notice that the checkbox its gone, this is a good news, but the problem is, at least, with the Smarter Mail version 15 the password don’t change.
I have tested this against SmarterMail Version – 16.2.6442 and found no issue. Does anybody else have v15 who can confirm they face the same?
Thanks for your response.
I upgrade for version 16 and still the same problem. Maybe is because my provider says SmarterMail 7.x – 8.x, can you guide me who can i update the provider?
The account creation, the new accounts works well, but changing the existing ones dont work.
Provider changes to existing spaces can be made from Database only.
The most easy is to change the provider ID to the new provider ID (found in Providers database table) in the “Services” table.
Then just load the provider settings page in gui as normal, make changes/ updates to fields if nessecary.
I found the problem, thanks for your short-path to update the provider.
I change the provider to smarter mail 10+ and its working now.
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