Trevor Robinson
@trobinson
Admin
Noble Member
Joined: Jan 7, 2016
Last seen: Feb 21, 2026
Topics: 4 / Replies: 1522
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RE: SolidCP Smartermail 17 forwarding issues

@maoxiong Hello, We did enable bounty source on our Git issues. If your looking to place a bounty on smartermail being updated you can find it at/p> ...

5 years ago
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RE: Error "The expected version of the software is not found on your server" adding Hosted Organization

Hello, Can you double check your Hosted Org provider and ensure the controller is set to the full fqdn and the Root OU has been created in AD use...

5 years ago
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RE: Error executing 'BACKUP' task. Value cannot be null. Parameter name: path1

Hello, Sorry i didn't see the last reply. With regards to the error i believe this is due to a issue with the file system and the related fileman...

5 years ago
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RE: Install successful, but now getting issues with application pool not starting – service unavailable

Hello, Can you explain how you installed SolidCP? If you install via the installer () then there should be no issues with the app pool. Kind...

5 years ago
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RE: SNI enabled but if we try to install a normal certificate, installed without SNI

Hello, At the moment this is a known issue that certificates have problems when being installed as a pfx and this part does need to be rewritten....

5 years ago
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RE: Adding SQL Server database as a service

Hello, Please go into Configuration -> Servers and add the SQL provider to the server which holds the database. Regards, Trevor

5 years ago
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RE: Error executing 'BACKUP' task. Value cannot be null. Parameter name: path1

Hey, Can you try run a backup to the hosting space and see if you get the same error? If you open file manager can you try upload a test doc...

5 years ago
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RE: Error "The expected version of the software is not found on your server" adding Hosted Organization

Hello, Please open a powershell and run the following commands: $env:userdomain $env:COMPUTERNAME Regards, Trevor

5 years ago
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RE: Error executing 'BACKUP' task. Value cannot be null. Parameter name: path1

Hello @squazz, I have been taking another look at this bug. Can you confirm for me if the user has a OS assigned in the hosting plan with the dat...

5 years ago
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RE: Import of users

Hello, Your file is sill Semicolon delimited. I have attached a Comma delimited file. Regards, Trevor

5 years ago
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RE: Import of users

Hello, The file you attached is Semicolon delimited and that could be causing the issue. When it is opened in excel it shows all values in column...

5 years ago
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RE: Import of users

Hello, Can you try make the file Comma delimited? Regards, Trevor

5 years ago
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RE: New webserver new DNS server and Exchange server

Hello, You would need to complete the transfer outside of SolidCP. The domain and website can only exist on one hosting space at a time. The...

5 years ago
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RE: Portal SQL Problem

@mohit Normally SolidCP will use a SQL login. Can you try login with the username and password on the Enterprise web.config connection string?

5 years ago
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RE: Error "The expected version of the software is not found on your server" adding Hosted Organization

Hello, Can you try run these in powershell and let me know if the output matches or not:$env:userdomain $env:COMPUTERNAME Regards, Tr...

5 years ago
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