Forum

Install successful,...
 
Notifications
Clear all

Install successful, but now getting issues with application pool not starting – service unavailable


Jorge Mauricio
Posts: 4
Topic starter
(@jorgemauricio)
New Member
Joined: 2 years ago

Hello,
I wanted to get paid support for this issue, but my country is going through a severe exchange rate crisis and the minimum value is a bit high for me right now, so I´m going to give it a shot through the community forum.

Here´s my basic setup:
- Windows Server 2012 2R
- SQL Server 2016

I’ve managed to install SolidCP on the server. Had a few issues during installation, but solved it. Also completed the extra setting on the application pool and on the website configuration, as the video showed. But now, I can’t access the portal yet ( http://localhost:9001). The application pools won’t start the pools for all SolidCP applications

And the error log messages (WAS) I’m getting are:
- 5022 - The Windows Process Activation Service failed to create a worker process for the application pool 'SolidCP Portal Pool'. The data field contains the error number.
- 5002 - Application pool 'SolidCP Portal Pool' is being automatically disabled due to a series of failures in the process(es) serving that application pool.

I’ve consulted the solidCP forum and double checked that the SolidCP users (SCPPortal, SCPEnterprise, SCPServer) on the server are member of the group IIS_IUSRS

Anyone has any idea on what I’m missing out?

Thanks.

4 Replies
Trevor Robinson
Posts: 1371
Admin
(@trobinson)
Member
Joined: 5 years ago

Hello,

Can you explain how you installed SolidCP? If you install via the installer ( https://solidcp.com/kb/installation/install-solidcp-standalone-server-within-5-minutes/ ) then there should be no issues with the app pool.

Kind Regards,

Trevor

Reply
Jorge Mauricio
Posts: 4
Topic starter
(@jorgemauricio)
New Member
Joined: 2 years ago

Hi Trevor,
I did it through the installer.

Thanks,

Reply
Jorge Mauricio
Posts: 4
Topic starter
(@jorgemauricio)
New Member
Joined: 2 years ago

Hi Trevor,
just to add more information. I installed it using windows authentication. In the middle of the install, there was an issue that indicated problem with pool creation. So I had to set the Administrator user to be member of the IIS_IUSRS group. Then, the installation went on. Can´t think of anything else that could have caused the problem.

Thanks,

Reply
Trevor Robinson
Posts: 1371
Admin
(@trobinson)
Member
Joined: 5 years ago

Hello,

I have never heard of having to have the Administrator user in the IIS_IUSRS group. I would try remove SolidCP Server and reinstall with the installer and see if the App pools are then recreated.

Regards,

Trevor

Reply
Share:
Downloads