Trevor Robinson
@trobinson
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Noble Member
Joined: Jan 7, 2016
Last seen: Feb 4, 2026
Topics: 4 / Replies: 1518
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Answer: Can’t get SMTP to work

Hello, I have taken a look and when you enable SSL it does use STARTTLS as per RFC 3207. I can see that AWS does have a guide to allowing conn...

7 years ago
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Answer: Enterprise Import tool crashes

Hello, Thankyou for the detailed report on the bug. I have logged a issue with the team for them to investigate but we dont have any ETA. I ha...

7 years ago
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Answer: Error creating FTP accounts, poor security generating passwords

Hello, The first part of the issue with regards to passwords you will need to make sure the SolidCP and System policy does match. The error you ar...

7 years ago
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Answer: Errors Upgrading from v1.4.1 to v1.4.2

Hello, Upgrading via the installer should still work as far as im aware. Do you receive an error? The other way to upgrade would be to use the...

7 years ago
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Answer: How to add srvices not install before installing SolidCP

Hello, Before adding a service to SolidCP it should be setup following the documents provided by the manufacture. Is there specific errors you...

7 years ago
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Answer: how to reset serveradmin password by using installer

Hello, You need to run the SolidCP Installer on the machine running the Enterprise Server. Once inside the installer select Enterprise Server ...

7 years ago
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Answer: Integration solidcp in exchange server 2016

You can find these under Manuals -> Updates ().

7 years ago
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Answer: Integration solidcp in exchange server 2016

Hello, We would highly recommend upgrading your SolidCP to the latest version to take advantage of the multiple bug fix's for exchange. Do als...

7 years ago
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Answer: Shared ssl

Hello, This is not a supported method of using SSL as all domains should be valid. I would recommend you look at using Lets Encrypt which allows m...

7 years ago
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Answer: how set expiration date for service

Hello, SolidCP does not have an expiration date as it is not an billing system which will normally do this job. There are plugins for WHMCS an...

7 years ago
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Answer: Setting up Websites without Domains

Hello, It wouldn't be possible to set this up in the way you would like. However i would recommend to do it is to make a sub domain per student an...

7 years ago
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Answer: Exchange Autodiscover / SRV dont work for iPhone and Android devices

Hello, If you are still having issues i would make sure you allow time for the DNS to change to the correct fqdn of the exchange server. You can a...

7 years ago
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Answer: Exchange Autodiscover / SRV dont work for iPhone and Android devices

Hello, An android device should work fine with just the SRV record but it is dependent on the Android version as i believe there was an issue with ol...

7 years ago
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Answer: Enable created users to log into solidcp

Hello, When a Hosted Org user is imported it should be into a new SolidCP user account with an hosted space that is made for that one customer. ...

7 years ago
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Answer: Hosted Organizations: “append org id” not working

Hello, If you go to the Hosted Org in Configuration -> Servers and change the username Format does this solve your issue? Thanks, Trevor Robinso...

7 years ago
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