Trevor Robinson
@trobinson
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Noble Member
Joined: Jan 7, 2016
Last seen: Feb 4, 2026
Topics: 4 / Replies: 1518
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Answer: WHCMS cant connect to server

Hello, If you have SSH access to the Linux server can you try wget or curl toand confirm it loads and is able to see the page content? The pag...

7 years ago
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Answer: Possible bug on adding an alias if it already exists on Exchange

Hello, I have tried this on our Exchange 2016 and when trying to add it to the second user i get "Specified e-mail address is already in use." err...

7 years ago
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Answer: Invalid hosting space

Hello, Are you trying to import the users for Exchange or another part of Hosted Org? The error does show the hosting plan your trying to impo...

7 years ago
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Answer: WHCMS cant connect to server

Hello, The PHP Soap extension does need to be enabled on the server running WHMCS as this is used to make the calls to the Enterprise server. ...

7 years ago
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Answer: WHCMS cant connect to server

Hello, Please note that WHMCS do not fully support Windows as per their requirements found at We dont have a tutorial for installing PHP on Window...

7 years ago
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Answer: security on OU different then before (v 1.4.2)

Hello, There was changes made in 1.4.2 to further ensure the permissions are correct. You should notice that from 1.4.2 a special security gro...

7 years ago
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Answer: Scheduled Tasks time issue

Hello, It is hard for me to be able to debug this issue as i still have the task shown before and no issues with receiving the email at the correc...

7 years ago
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Answer: Unsure about Root OU/Computers Root OU

Hello, Following your screenshot you will just want the following: Root OU: customers Computers root OU: RDS Kind Regards, Trevor

7 years ago
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Answer: Error on Hyper-V VM

Hello, This normally means the "Index of the volume to expand:" for the template is incorrect. It should normally be 0 or 1. Thanks, Trevo...

7 years ago
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Answer: SpamExperts module

Hello, Can you advise if you also enabled it in the mail servers provider settings? You will need to allow it to auto add and the correct destinat...

7 years ago
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Answer: Renew LE ssl?

Hello, At the current moment it is not possible to get alerts from SolidCP or Le-Win-Simple (The client we use to handle Lets Encrypt requests) ho...

7 years ago
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Answer: Can’t see SSL option

Hello, Can you confirm if you have ran the upgrade script as mentioned in the selected answer? Thanks, Trevor

7 years ago
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Answer: Error run SolidCP-dSHeuristics script

Hello, Can you confirm that you have edited the PS 1 file to show the correct CustomerOU path? Thanks, Trevor

7 years ago
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Answer: Bug with adding website overwriting DNS

Hello, I think this is done by default to ensure the domain has the correct record. Would you have preferred that the domain had an extra A record...

7 years ago
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Answer: Possible bug with Chrome browser upon deleting a user

Hello, I can confirm there appears to be an bug with the latest chrome version causing javascript errors. I have logged this into our bug tracker ...

7 years ago
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