Trevor Robinson
@trobinson
Admin
Noble Member
Joined: Jan 7, 2016
Last seen: Feb 21, 2026
Topics: 4 / Replies: 1522
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Answer: IP Access Prohibited

Hello,   You can edit the AccessIpsSettings from the [dbo].[SystemSettings] table inside the SolidCP database. For it t...

8 years ago
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Answer: Email Template hook keywords (variables)

Hello,   The VM Summary is used when you make a new VM and select the send summary option.  

8 years ago
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Answer: Hosting Space folder not created for Users.

Hello,   Can you confirm if the system provider is set to your web server?   Thanks,   Trevor Robinson

8 years ago
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Answer: Problem with changing account password

Hello, I am not aware of any issues. I have just checked on our development environment and it appears to be working fine.   Can you con...

8 years ago
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Answer: SolidCP ERROR

Hello,   Can you run the SQL query again and double click on the first error? It should then jump you to the problem code. If you can copy ...

8 years ago
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Answer: restore database from Hosting Space Files

Hello,   This is a known bug. The work around at the moment is to give the SQLServer user full rights to:   C:UsersSCPServerAppD...

8 years ago
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Answer: SolidCP ERROR

Hello,   Can you run this in SQL Management Studio new query and let me know if it returns anything: SELECT * FROM [dbo].[...

8 years ago
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Answer: SolidCP ERROR

Hello,   When you run the latest update_db.sql did it error at all?   Thanks,   Trevor Robinson

8 years ago
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Answer: SolidCP installation error – MSSQL instance

Normally it is found in C:Program Files (x86)SolidCP Installer .

8 years ago
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Answer: SolidCP installation error – MSSQL instance

Hello,   Can you show us the error in the install log?   Kind Regards,   Trevor Robinson

8 years ago
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Answer: website panel folder deleted

Hello,   If you can get the cryptokey and database information from the WebsitePanel installer you can use the manual migration guide found...

8 years ago
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Answer: .NET JIT error

Hello,   If you go to the server inside SolidCP Configuration -> Servers and then select the System Processes. Does it list them for you...

8 years ago
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Answer: Error in creating mailbox

Hello,   Can you tell me if you have mailbox plans and if you have one selected.   Can you provide a screenshot of the error? ...

8 years ago
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Answer: .NET JIT error

Yep all 3 of the SolidCP App pools. These are normally:   SolidCP Server Pool SolidCP Portal Pool SolidCP Enterprise Server Pool

9 years ago
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Answer: .NET JIT error

Hello,   Can you please check the App pools and configure them to be always running and a timeout of 0?   Kind Regards,  ...

9 years ago
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