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CreateAccount Fault: (Code: 0, Message: AllocatePackageIPAddresses Fault: (Code: 0, Message...

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hdseed
Posts: 105
Topic starter
(@hdseed)
Estimable Member
Joined: 6 years ago

When a client created an order with Additional IPs on WHMCS, the product will NOT get provisioned automatically, nor can i do it manually, i will get this error in whmcs:

CreateAccount Fault: (Code: 0, Message: AllocatePackageIPAddresses Fault: (Code: 0, Message: SOAP Fault: (Code: 0, Message: SOAP-ERROR: Encoding: object has no 'orgId' property), Service ID: 432)

Whats strange is while checking SCP i will find the account actually created !! and IPs given to the amount he ordered, but WHMCS insists showing this error maybe saying it has failed !...

I already added the IPs to both SCP and WHMCS and they are linked properly and even tick the "IS IP" field, i have only the option to actually create the order WITHOUT IP and it will be created just fine, then latter on I will add this addon in SCP...

Assistance i greatly appreciated..

3 Replies
Trevor Robinson
Posts: 1444
Admin
(@trobinson)
Noble Member
Joined: 7 years ago

Hello,

This appears to be a duplicate of https://solidcp.com/forum/question/cant-setup-an-account-when-ips-added-as-config-options/ which we have said a bug has been logged and the forum post linked.

Please update that post with the additional information so when a dev checks into the issue they have the full information.

Thanks,

Trevor

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TechGuy
Posts: 209
(@hxkd)
Reputable Member
Joined: 6 years ago

I am also having this issue, and can confirm this is to do with the addition of an ip. however if i set the extra number of ips to 0 it c reates the account, then after it is created I change the ip back to 1 and save the package and update it in whmcs, it still errors out, but the ip is added as an addon in solidcp. so somewhere its looking for info somewhere.

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Trevor Robinson
Posts: 1444
Admin
(@trobinson)
Noble Member
Joined: 7 years ago

Hello,

Can you confirm you are using the latest v1.1.3 of the WHMCS plugin?

Regards,

Trevor

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