Trevor Robinson
@trobinson
Admin
Noble Member
Joined: Jan 7, 2016
Last seen: Jan 30, 2026
Topics: 4 / Replies: 1518
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RE: Stuck at Converting template to vhdx

Hello, I have not seen this myself before does a iisreset on the HyperV server not help? Regards, Trevor

5 years ago
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RE: Installer problem

Hello, We do recommend using AD accounts during the install of SolidCP Server. Can you confirm your logged into the server on a domain admin...

5 years ago
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RE: Error executing 'BACKUP' task. Value cannot be null. Parameter name: path1

Hello, It would be in the Windows event viewer, Select Applications then SolidCP when it is loaded. You can find the Audit log in SolidCP. W...

5 years ago
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RE: Remove FTP resource from SCP database

Hello, Was you able to find the database table? Its normally [dbo].[ServiceItems] and it should be ItemTypeID=9 (The ItemTypes can be found in [d...

5 years ago
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RE: Hyper-v vs Virtual Private Servers service

Hello, I presume you mean the difference between the provider groups? Virtual Private Servers is a group for the older Provider which is rel...

5 years ago
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RE: SmarterMail not suspending or deleting

Hello, I have checked in our development environment and it appears to be working fine. Can you see anything in your audit log when suspending or...

5 years ago
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Answer: IIS Application Pool

Hello, We do recommend doing this on all servers as it ensures the SolidCP server is ready and minimises delay. We do also recommend ensuring you ...

5 years ago
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Answer: Error When Checking Permissions on File Manager

Hello, Can you confirm the user is a member of the Web users group as listed in the IIS provider settings? By default this is SolidCP_IUSRS. Regards...

5 years ago
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Answer: Error ‘Windows Server 2016’ GetGroupNtfsPermissions System.ArgumentNullException

Hello, You can run the SolidCP Installer on the web server and reinstall the server component without issues. I would recommend making sure you in...

5 years ago
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Answer: Unable to Import Email Domains

Hello, Have you tried to look at the SolidCP audit log and windows error log? This might tell you the problem. We do use the legacy API curren...

5 years ago
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Answer: No documentation available for API?

Hello, You should be able to set the ASP.NET version using UpdateWebSite just like how you can get it from GetWebSite. I believe it doesn't sh...

5 years ago
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Answer: Mailbox Used Space

Hello, This will need to come in a new provider using their REST API. In the next few days we will be announcing a way of the community helpin...

5 years ago
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Answer: Restore of MySQL database not working withg MySQL 8 and 1.4.4

Hi Mikael, Could you please log a bug report at for this including details of OS etc? We can take a more detailed look into the issue. Regard...

5 years ago
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Answer: Re: solidcp and smartermail config

Hello, The disk space should be set to the maximum allowed for the plan. It then allows the user to use a mixture of settings such as 10 x 2GB or ...

5 years ago
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Answer: Guacamole 1.0.3

Hello, We have not tried to use 1.0.3 but this shouldn't be a problem. You will need to follow the instructions aton installing the provider. ...

5 years ago
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